FAQs

Material Questions

Max-R Lumber™ is made of post-consumer HDPE, primarily recycled milk jugs. It’s 97% pure recycled post consumer plastic – no fillers are added, only bonding agents, colorant, and UV inhibitors to ensure longevity.

We don’t recommend it. In fact, few paints will actually adhere to it because of the simple nature of the material and its low-porosity. We see this as a benefit. Max-R Lumber™ stays vibrant for years so it won’t require painting.

While Max-R Lumber™ is virtually maintenance-free, there will inevitably be times you’ll want to tidy it up. Simply wet a rag with a mild detergent and wipe it clean (we recommend SimpleGreen®, available at most hardware stores). If there’s dirt caught in the faux-grain edges of the material or in the engraved labels, use a plastic bristle stiff brush to free up the residue and wipe clean. For more heavy-duty cleaning, to remove permanent marker for instance, try Miracle Solution.

In addition to our flagship material, Max-R Lumber, we also construct furnishings using Ipe hardwood. Our new line of Designer Bins also implement a variety of materials and finishes including Corian®, Wilsonart®, and Formica®.

Production Questions

We manufacture and sell direct to ensure you receive the best prices. Additionally, we provide direct service to the end user due to the customized nature of our product. However, we do work with designers, architects and other firms.

Production times average 15 business days from artwork approval to shipping. Lead times may vary depending on seasonal fluctuations and order complexity.

Shipping Questions

Yes. We use UPS as our preferred carrier for small package shipments. However, you are welcome to use your preferred third party carrier for small package, LTL, volume, and full truckload moves with all charges being billed directly to you (customer/account number required). Otherwise, we will use the most economical carrier available.

Domestic shipments typically arrive in 2 to 6 business days depending on your region.

The majority of our products are shipped from our headquarters/manufacturing facility located in Sussex, WI, USA. We also drop ship select products from other locations.

Shipping & handling charges are not included in our prices. Shipments are “F.O.B. Destination” meaning Max-R assumes liability in transit.*
(please see Claims under Sales Policies/Terms for more)
Prices are determined based on quantity of pallets, dimensions, weight and class of the shipment.

All standard shipping & handling charges include delivery from our facility to a single specified location with a loading dock. It is your responsibility as the receiver to remove your order off the truck with a forklift (a pallet jack may work for smaller shipments). Any additional services needed should be specified before your shipment has left our facility (may require an additional charge).

Check with your shipping & receiving department to confirm their facilities can handle such a shipment (e.g. loading dock and forklift).

If you don’t have a loading dock, please specify that you’ll need a liftgate for delivery of your products before they ship. This extra service requires an additional fee and will help ensure painless receipt of your furnishings. Small package shipments, however, do not require a loading dock.

Utilize our freight forwarder or your own preferred forwarder. We can handle customs clearance, duties and taxes as well as meet international pallet standards. Air or ocean freight options are available. Have confidence in your order; we have experience shipping manufactured product to 65 countries and counting in Asia, Africa, Russia, South America and Europe.

Other Questions

Can’t find an answer to y our question here? Fill out our Contact Us form and we’ll respond to your question as soon as we can.

The Prestwick Companies

Max-R is part of The Prestwick Companies family of brands.

0 M+

Milk Jugs Diverted from Landfills

0

Countries Around the Globe

0

Years in Business

the leader in customized site furnishings