The Prestwick Companies

FAQs

General Questions

If a copy of your logo needs to be provided, it must be either a raster or vector file type depending on what is needed. A Raster file (either .jpeg, .tif, .gif, .png, or .bmp) can be provided for any logo that will be used for an overlay. This cannot be used for any engraving of your logo. If your logo will be engraved, a Vector file (either .eps, .ai, .svg, and some .pdf’s) must be provided. See the Logo Artwork Standards sheet for more information.

The Prestwick Group is an umbrella company that consists of Prestwick Golf, Prestwick Limited, Max-R, and Nex-Terra. Sister Bay Furniture is our sister company. All furniture orders will be invoiced separately.

We manufacture and sell direct to ensure you receive the best prices. Additionally, we provide direct service to the end user due to the customized nature of our product. However, we do work with designers, architects and other firms as well as certain distributors.

Material Questions

Our recycled plastic material is made of post-consumer HDPE; primarily recycled milk jugs. It’s 95% pure recycled post consumer plastic – no fillers are added, only bonding agents, colorant, and UV inhibitors to ensure longevity.  We also use Ipe hardwood, an exotic wood from tropical America. This wood is also referred to as Iron Wood due to it being the toughest wood species known to man; almost twice as dense as most woods and up to five times harder. This makes the products built from this wood long lasting and fairly easy to maintain.  Our new line of Inspire Bins can be made from a variety of materials and finishes such as stainless steel, premium laminate, brushed aluminum, and other mixed materials for a beautiful, sophisticated look. 

We don’t recommend it. In fact, few paints will actually adhere to it because of the simple nature of the material and its low-porosity. We see this as a benefit as it will stay vibrant for years and will not require any painting.

We can add your logo to nearly all of our products. This can be an overlay (sticker type material, cheaper but easy to replace), resin pour / engraved (we use an epoxy resin and can mix it to any matt color. We also offer metallic colors in gold, aluminum/silver, and bronze. This is a permanent addition that looks professional but is more difficult to replace), and laser engraved (if your product is wood, we can burn your logo into the wood using a laser engraver. This can be beautiful on its own or you can add any matt color paint to spice it up! This will be more difficult to replace.)

Production Questions

Production times average 15 business days from artwork approval to shipping. Lead times may vary depending on seasonal fluctuations and order complexity.

Yes! All of our manufactured products are made in the USA. We partner with as many local suppliers as possible, including our raw materials and many in-unit accessories.

Shipping Questions

Your products can ship either on a pallet (shipped on a full-sized truck) or in a small package. If your order is shipping in a small package, we use UPS as our preferred carrier but can also use USPS or FedEx. If your order is shipping on a pallet or multiple pallets, we use the most economical carrier. You are also welcome to use your preferred third party carrier for any shipment.

Domestic shipments typically arrive within 2-6 business days after your product has left our facility. However, this may vary depending on the carrier, weather or other problems that are out of our control. Tracking information will be provided on most shipments to help assist with making your delivery as smooth as possible.

The majority of our products are built and shipped from our headquarters/manufacturing facility located in Sussex, WI, USA. We also drop ship select products from other locations around the country.

Shipments are “F.O.B. Destination” meaning Max-R assumes liability in transit. Shipping costs are determined based on your location and the products that are being shipped. Additional delivery services are available upon request; associated fees may apply.
(please see Claims under Sales Policies/Terms for more)

Prices are determined based on quantity of pallets, dimensions, weight, and class of the shipment. Additional shipping costs may be added if those options are requested.

All standard shipping & handling charges include delivery from our facility to a single specified location. It is your responsibility as the receiver to remove your order off the delivery truck (a formal loading dock or forklift will be needed on all shipments. A pallet jack may be used for smaller shipments) and dispose of any packaging materials. Any necessary additional shipping requirements must be requested prior to your product leaving our facility (additional charges may apply).

Depending on the size of your order and the capabilities of your receiving location, different delivery options may be necessary. Please check with your shipping/receiving department to confirm if their facility can handle such a shipment – If a formal loading dock is not accessible, a forklift or liftgate will be needed. Other additional options are available (driver assistance, delivery appointment, limited access delivery, etc) for additional costs. Please contact us if you need more information.

We utilize our freight forwarder for all international shipments. You can also use your own preferred forwarder. We can handle customs clearance, duties and taxes, as well as meet international pallet standards. Air or ocean freight options are available. Have confidence in your order; we have experience shipping manufactured products to 65 countries and counting in Asia, Africa, South America, North America and Europe!

After-Shipment Questions

While our plastic is virtually maintenance-free, there will inevitably be times you’ll want to tidy it up. Simply wet a rag with a mild detergent and wipe it clean (we recommend SimpleGreen(R), available at most hardware stores). If there’s dirt caught in the faux-grain edges of the material or in any engraved section, use a plastic bristle stiff brush to free up the residue and wipe clean. For more heavy-duty cleaning, to remove permanent marker for instance, try Miracle Solution. See Plastic Maintenance on our Maintenance Instructions sheet for more information. 

Depending on where the product is placed will determine the frequency the resin will need to be cleaned. To clean the resin, we recommend using warm water and mild dish soap (we recommend using SimpleGreen). Please see Care Of Resin on our Maintenance Instructions sheet for more information.

It is rare that items are damaged during transit, however, if items arrive with any noticeable damage, please note this on the Bill of Lading or other applicable documents. Please note: if items are missing or have been damaged, claims must be filed within 48 hours of receiving your shipment. If you would like to report missing or damaged items, please contact Customer Success at 800-505-7926 ex. 2014; Monday – Friday, 8:00 AM – 5:00 PM CST.

Shipping & handling charges are not included in our prices. Shipments are “F.O.B. Destination” meaning Max-R assumes liability in transit.*

Utilize our freight forwarder or your own preferred forwarder. We can handle customs clearance, duties and taxes as well as meet international pallet standards. Air or ocean freight options are available. Have confidence in your order; we have experience shipping manufactured product to 65 countries and counting in Asia, Africa, Russia, South America and Europe.

oxford collection

Define the Scope

The scope of your project is main objective you are looking to solve for your space and your sustainability goals. Determine where Oxford receptacles need to be placed for optimal use.

FAQs Spec Sheet

Call (855) 204-3560 to speak with an sustainability expert for additional information to customize or coordinate your site furnishings.

innovat•R® specialty bins

Max-R is part of The Prestwick Companies family of brands.

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Milk Jugs Diverted from Landfills

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Countries Around the Globe

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Years in Business

the leader in customized site furnishings