Material Questions
What is Max-R Lumber™?
Can I paint Max-R Lumber™?
We don’t recommend it. In fact, few paints will actually adhere to it because of the simple nature of the material and its low-porosity. We see this as a benefit. Max-R Lumber™ stays vibrant for years so it won’t require painting.
How do I clean my Max-R Lumber™ products?
While Max-R Lumber™ is virtually maintenance-free, there will inevitably be times you’ll want to tidy it up. Simply wet a rag with a mild detergent and wipe it clean (we recommend SimpleGreen®, available at most hardware stores). If there’s dirt caught in the faux-grain edges of the material or in the engraved labels, use a plastic bristle stiff brush to free up the residue and wipe clean. For more heavy-duty cleaning, to remove permanent marker for instance, try Miracle Solution.
What other materials do you offer?
Production Questions
Do you sell direct?
We manufacture and sell direct to ensure you receive the best prices. Additionally, we provide direct service to the end user due to the customized nature of our product. However, we do work with designers, architects and other firms.
What are your lead times?
Production times average 15 business days from artwork approval to shipping. Lead times may vary depending on seasonal fluctuations and order complexity.
Shipping Questions
Does Max-R have a preferred carrier?
Yes. We use UPS as our preferred carrier for small package shipments. However, you are welcome to use your preferred third party carrier for small package, LTL, volume, and full truckload moves with all charges being billed directly to you (customer/account number required). Otherwise, we will use the most economical carrier available.
How long are transit times approximately?
Domestic shipments typically arrive in 2 to 6 business days depending on your region.
Where are orders being shipped from?
The majority of our products are shipped from our headquarters/manufacturing facility located in Sussex, WI, USA. We also drop ship select products from other locations.
Is shipping included?
(please see Claims under Sales Policies/Terms for more)
How are shipping costs calculated?
What is "standard" shipping?
All standard shipping & handling charges include delivery from our facility to a single specified location with a loading dock. It is your responsibility as the receiver to remove your order off the truck with a forklift (a pallet jack may work for smaller shipments). Any additional services needed should be specified before your shipment has left our facility (may require an additional charge).
How do I determine special shipping requirements?
Check with your shipping & receiving department to confirm their facilities can handle such a shipment (e.g. loading dock and forklift).
What if we don't have a loading dock?
If you don’t have a loading dock, please specify that you’ll need a liftgate for delivery of your products before they ship. This extra service requires an additional fee and will help ensure painless receipt of your furnishings. Small package shipments, however, do not require a loading dock.
How is international shipping handled?
Utilize our freight forwarder or your own preferred forwarder. We can handle customs clearance, duties and taxes as well as meet international pallet standards. Air or ocean freight options are available. Have confidence in your order; we have experience shipping manufactured product to 65 countries and counting in Asia, Africa, Russia, South America and Europe.
Other Questions
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